Oct
27

How to file a bug ticket and follow the latest issues

Posted by Andrea under Basics

Most users lightly follow development in the forums. To get a bit further, you can follow along the trac system and see when tickets are filed and issues are fixed. There’s an RSS feed link at the bottom of this page to follow active tickets. It’s a good practise because sometimes an official release is tagged and the download page is updated, but bugs soon follow. This is also usually the first place you will see security issues or fixes. to follow every change, both tickets and recent changes, subscribe to the feed on this page.

Found a bug? Great! To file a bug ticket, login using the red login link at the top right of the page. Your login username and password is the same as the one you use on the forums. This is very handy indeed. Also read Is it really a bug if you are not sure.

Once you’ve logged in you’ll see that the menu bar now has a new option: New Ticket. Click it. You will now be presented with a wiki-like form in which you can type up the details. Write a brief but descriptive subject and in the text area be as detailed as possible. Ther eare drop-down boxes to further categorize your issue. If you are not sure what to pick, you can leave them.

My only caution is that you use the bug tracker sparingly and only when you are absolutely sure it is needed.

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